{"id":9217,"date":"2026-08-14T13:07:48","date_gmt":"2026-08-14T13:07:48","guid":{"rendered":"https:\/\/staging.press-start.tech\/solutions\/ongoing-support\/"},"modified":"2026-08-14T13:07:48","modified_gmt":"2026-08-14T13:07:48","slug":"ongoing-support","status":"publish","type":"page","link":"https:\/\/staging.press-start.tech\/en\/solutions\/ongoing-support\/","title":{"rendered":"Ongoing technical support"},"content":{"rendered":"<div class=\"ps-pg\" data-psp=\"assistenza-tecnica\"><svg class=\"ps-pg-defs\" aria-hidden=\"true\" focusable=\"false\"><defs><symbol id=\"psp-ai\" viewBox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linejoin=\"round\"><path d=\"M12 3.5 13.6 8.4 18.5 10 13.6 11.6 12 16.5 10.4 11.6 5.5 10 10.4 8.4Z\"><\/path><path d=\"M18.6 15.6 19.4 17.6 21.4 18.4 19.4 19.2 18.6 21.2 17.8 19.2 15.8 18.4 17.8 17.6Z\"><\/path><\/g><\/symbol>\n<symbol id=\"psp-arr\" viewBox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" 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href=\"#psp-star\" x=\"78\"><\/use><use href=\"#psp-star\" x=\"104\"><\/use><\/symbol>\n<symbol id=\"psp-target\" viewBox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\"><circle cx=\"12\" cy=\"12\" r=\"8.4\"><\/circle><circle cx=\"12\" cy=\"12\" r=\"4.6\"><\/circle><circle cx=\"12\" cy=\"12\" r=\"1.1\" fill=\"currentColor\" stroke=\"none\"><\/circle><\/g><\/symbol>\n<symbol id=\"psp-wifi\" viewBox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\"><path d=\"M4 9.8a11.6 11.6 0 0 1 16 0\"><\/path><path d=\"M7 13.2a7.6 7.6 0 0 1 10 0\"><\/path><path d=\"M10 16.4a3.6 3.6 0 0 1 4 0\"><\/path><circle cx=\"12\" cy=\"19.4\" r=\"1.1\" fill=\"currentColor\" stroke=\"none\"><\/circle><\/g><\/symbol>\n<symbol id=\"psp-x\" viewBox=\"0 0 24 24\"><g fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"><path d=\"m6 6 12 12M18 6 6 18\"><\/path><\/g><\/symbol><\/defs><\/svg><header class=\"psp-hero\"><div class=\"psp-hz\"><nav class=\"psp-crumb\" aria-label=\"Breadcrumb\"><a href=\"\/en\/\">Home<\/a><span class=\"psp-sep\" aria-hidden=\"true\">\/<\/span><a href=\"\/en\/solutions\/\">Solutions<\/a><span class=\"psp-sep\" aria-hidden=\"true\">\/<\/span><span class=\"psp-cur\">Ongoing support<\/span><\/nav><h1 class=\"psp-h1\">Ongoing technical support: <span class=\"psp-grad\">someone who answers<\/span>, not a ticket into the void.<\/h1><p class=\"psp-sub\">Bugs, updates, backups, performance. We keep WordPress sites, Laravel applications and legacy systems running on a written retainer, with one person who knows your project \u2014 not a different support form every time.<\/p><div class=\"psp-ctas\"><a class=\"psp-btn\" href=\"\/en\/contact\/\">Ask for a quote<svg class=\"psp-ic is-s\" aria-hidden=\"true\"><use href=\"#psp-arr\"><\/use><\/svg><\/a><a class=\"psp-tlink\" href=\"https:\/\/calendly.com\/press-start-sb\/30min\">or book a call<\/a><\/div><div class=\"psp-trust\"><span class=\"psp-titem\"><svg class=\"psp-ic is-xs\" aria-hidden=\"true\"><use href=\"#psp-check\"><\/use><\/svg>Answer within 48h<\/span><span class=\"psp-titem\"><svg class=\"psp-ic is-xs\" aria-hidden=\"true\"><use href=\"#psp-check\"><\/use><\/svg>Written retainer, not pay-as-you-go<\/span><span class=\"psp-titem\"><svg class=\"psp-ic is-xs\" aria-hidden=\"true\"><use href=\"#psp-check\"><\/use><\/svg>Monthly report of what was done<\/span><\/div><\/div><\/header><img decoding=\"async\" class=\"psp-wave\" src=\"https:\/\/staging.press-start.tech\/wp-content\/plugins\/DC\/assets\/img\/ps-wave-band.webp\" alt=\"\" loading=\"lazy\"><section class=\"psp-sec is-tight\" id=\"problem\"><div class=\"psp-shead\"><div><p class=\"psp-label\">The starting point<\/p><h2 class=\"psp-h2\">The site is there.<br>Whoever keeps it up, is not.<\/h2><\/div><p class=\"psp-sub\">People almost always call once the problem has already happened. Maintenance exists to move that phone call earlier.<\/p><\/div><div class=\"psp-cmp\"><div class=\"psp-cmpc is-si\"><p class=\"psp-cmpT\">How it goes without support<\/p><div class=\"psp-row\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-x\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">You find out from your clients<\/p><p class=\"psp-vp\">Nobody looks at the site until someone reports that it is broken.<\/p><\/div><\/div><div class=\"psp-row\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-x\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">Updates postponed out of fear<\/p><p class=\"psp-vp\">Every update is a gamble, so nothing gets updated. And the holes stay open.<\/p><\/div><\/div><div class=\"psp-row\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-x\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">Backups nobody has ever restored<\/p><p class=\"psp-vp\">They exist, probably. The day you need them you find out whether they were any good.<\/p><\/div><\/div><div class=\"psp-row\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-x\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">Every fix is a negotiation<\/p><p class=\"psp-vp\">Quote, wait, chase. For a twenty-minute change.<\/p><\/div><\/div><\/div><div class=\"psp-cmpc is-no\"><p class=\"psp-cmpT\">How it goes on a retainer<\/p><div class=\"psp-row\"><span class=\"psp-itile is-dark\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-check\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">We see the problem first<\/p><p class=\"psp-vp\">Uptime, errors and performance monitored: we step in before anyone reports it.<\/p><\/div><\/div><div class=\"psp-row\"><span class=\"psp-itile is-dark\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-check\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">Updates tested on staging<\/p><p class=\"psp-vp\">Test first, then go live. If something breaks, we roll back.<\/p><\/div><\/div><div class=\"psp-row\"><span class=\"psp-itile is-dark\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-check\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">Backups actually verified<\/p><p class=\"psp-vp\">Restores get tested, otherwise it is not a backup: it is a folder.<\/p><\/div><\/div><div class=\"psp-row\"><span class=\"psp-itile is-dark\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-check\"><\/use><\/svg><\/span><div><p class=\"psp-vt\">Hours included every month<\/p><p class=\"psp-vp\">Small changes just get done, with no negotiation each time.<\/p><\/div><\/div><\/div><\/div><\/section><section class=\"psp-sec is-tight\" id=\"what\"><div class=\"psp-shead\"><div><p class=\"psp-label\">What it covers<\/p><h2 class=\"psp-h2\">Six things we do<br>every month.<\/h2><\/div><p class=\"psp-sub\">Not on request: they are the content of the retainer, and at the end of the month they are written in the report.<\/p><\/div><div class=\"psp-grid3\"><div class=\"psp-box is-tile\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-gear\"><\/use><\/svg><\/span><p class=\"psp-boxT\">Bugs and failures<\/p><p class=\"psp-boxP\">Fixes on WordPress, Laravel and legacy systems, starting from whatever is blocking work.<\/p><\/div><div class=\"psp-box is-tile\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-life\"><\/use><\/svg><\/span><p class=\"psp-boxT\">Security and updates<\/p><p class=\"psp-boxP\">Core, plugins, themes and dependencies updated on staging before going live. Known vulnerabilities closed.<\/p><\/div><div class=\"psp-box is-tile\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-copy\"><\/use><\/svg><\/span><p class=\"psp-boxT\">Verified backups<\/p><p class=\"psp-boxP\">Automatic copies kept off the site server, with periodic restore tests.<\/p><\/div><div class=\"psp-box is-tile\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-chart\"><\/use><\/svg><\/span><p class=\"psp-boxT\">Monitoring and performance<\/p><p class=\"psp-boxP\">Uptime, response times and errors under control. If the site slows down, we know first.<\/p><\/div><div class=\"psp-box is-tile\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-pen\"><\/use><\/svg><\/span><p class=\"psp-boxT\">Small changes included<\/p><p class=\"psp-boxP\">Copy, images, a new page, one more field in a form: that is what the included hours are for.<\/p><\/div><div class=\"psp-box is-tile\"><span class=\"psp-itile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-doc\"><\/use><\/svg><\/span><p class=\"psp-boxT\">Monthly report<\/p><p class=\"psp-boxP\">What was updated, what was fixed, how long it took. As a PDF, every month.<\/p><\/div><\/div><\/section><section class=\"psp-sec is-tight\" id=\"how\"><div class=\"psp-dark\"><img decoding=\"async\" class=\"psp-dwave\" src=\"https:\/\/staging.press-start.tech\/wp-content\/plugins\/DC\/assets\/img\/ps-wave-band.webp\" alt=\"\" loading=\"lazy\"><p class=\"psp-label\">How we start<\/p><h2 class=\"psp-h2\">Three steps,<br>then it runs.<\/h2><p class=\"psp-sub\">The first month is for finding out what is there. Surprises show up before signing, not after.<\/p><div class=\"psp-steps\"><div class=\"psp-step\"><span class=\"psp-stepn\">01<\/span><p class=\"psp-stepT\">Initial check-up<\/p><p class=\"psp-stepP\">We look at versions, backups, security and performance of what you have. Free, no commitment.<\/p><p class=\"psp-stepO\">Output: written report<\/p><\/div><div class=\"psp-step\"><span class=\"psp-stepn\">02<\/span><p class=\"psp-stepT\">Securing<\/p><p class=\"psp-stepP\">We close what is urgent: overdue updates, known holes, missing backups.<\/p><p class=\"psp-stepO\">Output: a site in order<\/p><\/div><div class=\"psp-step\"><span class=\"psp-stepn\">03<\/span><p class=\"psp-stepT\">Monthly retainer<\/p><p class=\"psp-stepP\">Monitoring, updates, fixes and included hours, with one person who knows the project.<\/p><p class=\"psp-stepO\">Output: a report every month<\/p><\/div><\/div><\/div><\/section><section class=\"psp-sec is-tight\"><div class=\"psp-gcard\"><div><p class=\"psp-label\" style=\"color:#7c10e8\">How it differs from Software Rescue<\/p><h2 class=\"psp-h2\">First you recover it,<br>then you keep it alive.<\/h2><\/div><div class=\"psp-ownl\"><\/div><\/div><\/section><section class=\"psp-sec is-tight\" id=\"psp-faq\"><div class=\"psp-shead is-flush\"><div><p class=\"psp-label\">Frequently asked questions<\/p><h2 class=\"psp-h2\">What people ask before signing.<\/h2><\/div><\/div><div class=\"psp-faq\" data-psp-faq><div class=\"psp-fi\"><button class=\"psp-fq\" type=\"button\" aria-expanded=\"true\" aria-controls=\"psp-faq-1203f7-0\">Do you support sites you did not build?<span class=\"psp-pl\" aria-hidden=\"true\">&minus;<\/span><\/button><p class=\"psp-fa\" id=\"psp-faq-1203f7-0\">Yes, and it is the most common case. We run the check-up first: if the site has structural problems we say so, rather than taking a retainer on something that will break anyway.<\/p><\/div><div class=\"psp-fi\"><button class=\"psp-fq\" type=\"button\" aria-expanded=\"false\" aria-controls=\"psp-faq-1203f7-1\">Which technologies do you work on?<span class=\"psp-pl\" aria-hidden=\"true\">+<\/span><\/button><p class=\"psp-fa\" id=\"psp-faq-1203f7-1\" hidden>WordPress and WooCommerce, Laravel and Vue.js applications, and legacy PHP systems. If it is something we do not follow we say so straight away.<\/p><\/div><div class=\"psp-fi\"><button class=\"psp-fq\" type=\"button\" aria-expanded=\"false\" aria-controls=\"psp-faq-1203f7-2\">How much does it cost?<span class=\"psp-pl\" aria-hidden=\"true\">+<\/span><\/button><p class=\"psp-fa\" id=\"psp-faq-1203f7-2\" hidden>It depends on how many sites, how many hours are included and how critical uptime is. The retainer is written in the contract and does not change by surprise: after the check-up you know the exact figure.<\/p><\/div><div class=\"psp-fi\"><button class=\"psp-fq\" type=\"button\" aria-expanded=\"false\" aria-controls=\"psp-faq-1203f7-3\">What if something urgent falls outside the included hours?<span class=\"psp-pl\" aria-hidden=\"true\">+<\/span><\/button><p class=\"psp-fa\" id=\"psp-faq-1203f7-3\" hidden>Extra hours have a rate stated in the contract. We tell you how long it will take before starting: no surprise work on the invoice.<\/p><\/div><div class=\"psp-fi\"><button class=\"psp-fq\" type=\"button\" aria-expanded=\"false\" aria-controls=\"psp-faq-1203f7-4\">Does the site stay mine?<span class=\"psp-pl\" aria-hidden=\"true\">+<\/span><\/button><p class=\"psp-fa\" id=\"psp-faq-1203f7-4\" hidden>Always. Access, code and backups are yours and stay yours even if one day you change supplier. We hand everything over without fuss.<\/p><\/div><div class=\"psp-fi\"><button class=\"psp-fq\" type=\"button\" aria-expanded=\"false\" aria-controls=\"psp-faq-1203f7-5\">Is there a minimum term?<span class=\"psp-pl\" aria-hidden=\"true\">+<\/span><\/button><p class=\"psp-fa\" id=\"psp-faq-1203f7-5\" hidden>Six months to begin with, the time needed to clear the backlog and see whether it works. After that, month by month.<\/p><\/div><\/div><\/section><section class=\"psp-sec is-tight\" id=\"psp-cta\"><div class=\"psp-ctg\"><div class=\"psp-band\"><img decoding=\"async\" class=\"psp-dwave\" src=\"https:\/\/staging.press-start.tech\/wp-content\/plugins\/DC\/assets\/img\/ps-wave-band.webp\" alt=\"\" loading=\"lazy\"><h2 class=\"psp-bandT\">Let us start with the check-up.<br>It is free.<\/h2><p class=\"psp-bandP\">We look at versions, backups, security and performance of your site and tell you what you actually need. If you do not need a retainer, we will say so.<\/p><div class=\"psp-ctas\"><a class=\"psp-btn is-gr\" href=\"\/en\/contact\/\">Request the check-up<svg class=\"psp-ic is-s\" aria-hidden=\"true\"><use href=\"#psp-arr\"><\/use><\/svg><\/a><a class=\"psp-tlink\" href=\"https:\/\/calendly.com\/press-start-sb\/30min\">or book a 30-minute call<\/a><\/div><\/div><aside class=\"psp-calcard\"><span class=\"psp-ctile\"><svg class=\"psp-ic\" aria-hidden=\"true\"><use href=\"#psp-cal\"><\/use><\/svg><\/span><h3 class=\"psp-calT\">Talk to whoever touches the site.<\/h3><p class=\"psp-calP\">No commercial filter: whoever answers the call is who will work on your project.<\/p><a class=\"psp-btn is-wt\" href=\"https:\/\/calendly.com\/press-start-sb\/30min\" target=\"_blank\" rel=\"noopener\">Pick a slot<svg class=\"psp-ic is-s\" aria-hidden=\"true\"><use href=\"#psp-arr\"><\/use><\/svg><\/a><div class=\"psp-calmeta\"><span>30 minutes<\/span><span>\u00b7<\/span><span>Video call<\/span><span>\u00b7<\/span><span>Free<\/span><\/div><\/aside><\/div><\/section><section class=\"psp-cert\"><div class=\"psp-citem\"><span class=\"psp-isob\"><span>ISO<\/span><span>9001<\/span><\/span><div><p class=\"psp-certT\">ISO 9001:2015 certified<\/p><p class=\"psp-certP\">Written requirements, tracked changes, a defined path for every issue.<\/p><\/div><\/div><i class=\"psp-cvr\"><\/i><div class=\"psp-citem\"><span class=\"psp-isob is-sq\"><span>SB<\/span><\/span><div><p class=\"psp-certT\">Benefit Corporation<\/p><p class=\"psp-certP\">Goals written into the bylaws, an impact report every year.<\/p><\/div><\/div><i class=\"psp-cvr\"><\/i><div class=\"psp-citem\"><span class=\"psp-isob is-sq\"><span>Me<\/span><span>PA<\/span><\/span><div><p class=\"psp-certT\">Listed on MePA<\/p><p class=\"psp-certP\">The Italian public sector e-procurement marketplace.<\/p><\/div><\/div><\/section><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you support sites you did not build?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, and it is the most common case. 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